Artificial intelligence (AI) is revolutionizing how organizations operate, especially in communication and collaboration. Many businesses are now integrating AI into their strategies. Atlassian leverages AI through its innovative solution, Atlassian Intelligence, enhancing tools like Jira Service Management (JSM).
Atlassian Intelligence Explained
AI enables machines to simulate human intelligence and problem-solving, as defined by IBM. Atlassian Intelligence brings these AI capabilities to Atlassian’s cloud products, utilizing a unique Teamwork graph, internal language models, and OpenAI. This integration delivers AI-driven results tailored to your organization’s context and respects data privacy.
Enhancing Jira Service Management with AI
Atlassian Intelligence offers several features to boost productivity and service quality in JSM:
- AI-Powered Virtual Agent
- Provides quick, conversational responses within Slack using advanced Natural Language Processing (NLP).
- Handles repetitive requests, allowing teams to focus on more complex issues by escalating tickets with pre-gathered context.
- AI Summaries
- Summarizes Jira Service Management issues, saving time on reading numerous comments.
- Facilitates stakeholder updates, ticket transitions, and quick issue overviews.
- Generative AI for Comments
- Enhances customer responses with clear, thoughtful communication.
- Features include tone adjustment, message summarization, brainstorming suggestions, and grammar corrections.
- Generative AI for Knowledge Base Articles
- Assists in content creation within Confluence, ensuring correct spelling and grammar, and tone adjustment.
- Request Type and Field Suggestions
- Offers intelligent suggestions based on project descriptions, helping teams manage various use cases efficiently.
Getting Started with Atlassian Intelligence
Atlassian Intelligence is available in Jira, Jira Service Management, Confluence, and Jira Work Management for Premium and Enterprise plans. Starting May 6, it will be automatically activated across all cloud products. Admins and users can enable it in organization settings to maximize productivity.
